指导教授:郭仓义 博士
吴仁和 博士
多准则决策方法应用於线上学习系统选择之研究
研究生: 施义雄 撰
中华民国九十一年六月三十日
中文摘要
线上学习(e-Learning)为目前企业电子化训练的重要趋势,我国市场上有许多厂商提供各种线上学习系统解决方案,惟各种解决方案皆各有其特色,企业要先了解自身的实际需要,选择最适合自己的解决方案,以进行建构企业的线上学习系统.本研究乃在於以企业需求为导向,试著应用多准则决策分析法,让决策者在企业内建置线上学习系统时,能选择出最适合企业之方案,并以某民营钢铁公司建构线上学习系统的案例,应用本研究所提出的多准则决策方法进行评估及分析.本研究结果显示,企业在规划导入「线上学习系统」之前应审慎评估,先从企业本身现况著手,了解自身建置线上学习系统的实际需求,并建立一多准则决策方法的评估模式,应用於选择最适合自己的解决方案,以进行建构企业的线上学习系统,如此,才能避免决策者的主观喜好及厂商的跨大宣传下导入,而造成无法推行并未能看出具体成效.对有心建构线上学习系统的企业而言,经由此多准则评估模式可选择线上学习系统之顺序,则可供规划建置时的参考依据.
关键词:线上学习,评估准则,多准则决策Abstract
As e-Learning has become an important trend for the training system of modern enterprises, there are many kinds of e-Learning system offered by different consulting companies with different specialties in Taiwan. To construct the best system, the enterprise must first find the real application in order to choose the optimum. The study, based on the purposes of enterprise requirement, tried to develop the methodology by using Multi-criteria Decision Making to help managers, the decision makers to evaluate an appropriate e-Learning project with a successful example of one famous "steel corporation" in their evaluation by this method. From our study, the foresight in planning e-Learning system with prudent evaluation by taking the enterprise's present situation, his real needs and the evaluation model of decision making into account can avoid the prejudice of decision makers and the excessive propaganda of consulting company which might result in an inapplicable project. To the very enterprise that tries to construct his e-Learning System effectively, the methodology of Multi-criteria Decision Making provides the sequence of system selection and references for evaluation of system construction.
Keywords:e-Learning;evaluation criteria;
multi-criteria decision making
志 谢 词
自从离开学校二十多年后,在工作与学业兼顾之下,再度踏入中山大学进修,心中难免惶恐,唯在企管系精辟的硕士课程安排下,不但开拓了我的视野与知识领域,也让我更清楚的认知学识理论与实务经验如何有效的相辅相成,这一切都要感谢诸位师长们的教诲与启发,而能有学以致用的机会.

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